/* Dashboard Contact Us — icopify.co */

body.dashboard-contact-page .dashboard-layout {
    display: block;
}

body.dashboard-contact-page .dashboard-main {
    margin-left: 280px;
    width: calc(100% - 280px);
    background: #f4f6f9;
    min-height: 100vh;
}

body.dashboard-contact-page .dashboard-header {
    position: fixed;
    top: 0;
    left: 280px;
    right: 0;
    z-index: 250;
    background: #fff;
    justify-content: flex-end;
    min-height: 56px;
}

body.dashboard-contact-page .dashboard-content {
    padding: 76px 20px 90px;
    max-width: 680px;
    margin: 0 auto;
}

.dash-contact-card {
    background: #fff;
    border: 1px solid rgba(15, 23, 42, 0.06);
    border-radius: 16px;
    box-shadow:
        0 1px 2px rgba(15, 23, 42, 0.04),
        0 12px 40px rgba(15, 23, 42, 0.06);
    overflow: hidden;
}

.dash-contact-head {
    background: #1e3a5f;
    color: #fff;
    padding: 14px 22px;
    font-size: 0.9375rem;
    font-weight: 600;
}

.dash-contact-body {
    padding: 24px 22px 28px;
}

.dash-contact-form .form-group {
    margin-bottom: 20px;
}

.dash-contact-form label {
    display: block;
    margin-bottom: 8px;
    font-size: 0.8125rem;
    font-weight: 600;
    color: #475569;
}

.dash-contact-form label .req {
    color: #ef4444;
}

.dash-contact-form .form-control {
    width: 100%;
    padding: 10px 12px;
    border: 1px solid #cbd5e1;
    border-radius: 6px;
    font-size: 0.875rem;
    color: #1e293b;
    background: #fff;
    box-sizing: border-box;
    font-family: inherit;
}

.dash-contact-form select.form-control {
    appearance: auto;
    cursor: pointer;
}

.dash-contact-form textarea.form-control {
    min-height: 160px;
    resize: vertical;
    line-height: 1.5;
}

.dash-contact-form .form-control:focus {
    outline: none;
    border-color: #3b82f6;
    box-shadow: 0 0 0 2px rgba(59, 130, 246, 0.15);
}

.dash-contact-form .form-control::placeholder {
    color: #94a3b8;
}

.dash-contact-actions {
    display: flex;
    justify-content: flex-end;
    margin-top: 8px;
}

.btn-contact-send {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    padding: 11px 24px;
    background: #1e3a5f;
    color: #fff;
    border: none;
    border-radius: 6px;
    font-size: 0.875rem;
    font-weight: 600;
    cursor: pointer;
    transition: background 0.15s ease;
    font-family: inherit;
}

.btn-contact-send:hover:not(:disabled) {
    background: #163052;
}

.btn-contact-send:disabled {
    opacity: 0.6;
    cursor: not-allowed;
}

.dash-contact-hint {
    font-size: 0.9rem;
    color: #64748b;
    line-height: 1.5;
}

.dash-support-ticket-list {
    list-style: none;
    margin: 0;
    padding: 0;
}

.dash-support-ticket-item {
    padding: 14px 0;
    border-bottom: 1px solid #e2e8f0;
}

.dash-support-ticket-item:last-child {
    border-bottom: none;
}

.dash-support-ticket-head {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 12px;
}

.dash-support-ticket-status {
    font-size: 0.8rem;
    color: #475569;
    background: #f1f5f9;
    padding: 2px 8px;
    border-radius: 4px;
}

.dash-support-ticket-subject {
    font-weight: 600;
    margin: 6px 0 4px;
    color: #0f172a;
}

.dash-support-ticket-meta {
    font-size: 0.8rem;
    color: #94a3b8;
}

.dash-support-ticket-reply {
    margin: 8px 0 0;
    font-size: 0.88rem;
    color: #334155;
}

/* —— 聊天窗口 —— */
.dash-support-chat-window {
    --chat-bg: #f7f8fa;
    --chat-user: #2563eb;
    --chat-user-text: #fff;
    --chat-radius: 16px;
    display: flex;
    flex-direction: column;
}

.dash-support-chat-window > .dash-contact-body {
    padding: 0;
    display: flex;
    flex-direction: column;
    min-height: 480px;
    background: #fff;
}

.dash-support-chat-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    padding: 14px 18px;
    background: #fff;
    border-bottom: 1px solid #eef2f6;
}

.dash-support-chat-header-main {
    display: flex;
    align-items: center;
    gap: 12px;
    min-width: 0;
}

.dash-support-chat-avatar {
    width: 44px;
    height: 44px;
    border-radius: 14px;
    background: linear-gradient(145deg, #3b82f6 0%, #1d4ed8 100%);
    color: #fff;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    font-size: 1.05rem;
    flex-shrink: 0;
    box-shadow: 0 4px 12px rgba(37, 99, 235, 0.28);
}

.dash-support-chat-title {
    font-size: 1rem;
    font-weight: 600;
    line-height: 1.25;
    color: #0f172a;
    letter-spacing: -0.01em;
}

.dash-support-chat-status {
    margin: 3px 0 0;
    font-size: 0.75rem;
    color: #64748b;
    display: flex;
    align-items: center;
    gap: 6px;
    font-weight: 400;
}

.dash-support-status-dot {
    width: 7px;
    height: 7px;
    border-radius: 50%;
    background: #22c55e;
    flex-shrink: 0;
    box-shadow: 0 0 0 2px rgba(34, 197, 94, 0.25);
}

.dash-support-status-dot.is-bot {
    background: #60a5fa;
    box-shadow: 0 0 0 2px rgba(96, 165, 250, 0.25);
}

.dash-support-status-dot.is-human {
    background: #22c55e;
}

.dash-support-human-link {
    border: none;
    background: #f1f5f9;
    color: #334155;
    border-radius: 999px;
    padding: 8px 14px;
    font-size: 0.8rem;
    font-weight: 500;
    cursor: pointer;
    white-space: nowrap;
    font-family: inherit;
    transition: background 0.15s ease, color 0.15s ease;
}

.dash-support-human-link:hover {
    background: #e2e8f0;
    color: #0f172a;
}

.dash-support-human-link i {
    margin-right: 4px;
    opacity: 0.75;
    font-size: 0.85em;
}

.dash-support-assistant {
    padding: 0;
    flex: 1;
    display: flex;
    flex-direction: column;
    min-height: 0;
}

.dash-support-chat-pane {
    padding: 12px 14px 0;
    flex: 1;
    display: flex;
    flex-direction: column;
    min-height: 0;
}

.dash-support-scope {
    margin: 0 2px 10px;
    padding: 8px 12px;
    font-size: 0.75rem;
    line-height: 1.45;
    color: #64748b;
    background: #f8fafc;
    border-radius: 10px;
    border: none;
}

.dash-support-chat-log {
    flex: 1;
    min-height: 300px;
    max-height: min(54vh, 460px);
    overflow-x: hidden;
    overflow-y: auto;
    background: var(--chat-bg);
    border-radius: 14px;
    padding: 16px 14px;
    display: flex;
    flex-direction: column;
    gap: 14px;
    scroll-behavior: smooth;
    scrollbar-width: thin;
    scrollbar-color: #cbd5e1 transparent;
}

.dash-support-chat-log::-webkit-scrollbar {
    width: 6px;
}

.dash-support-chat-log::-webkit-scrollbar-thumb {
    background: #cbd5e1;
    border-radius: 99px;
}

.dash-support-msg {
    display: flex;
    align-items: flex-end;
    gap: 0;
    max-width: 100%;
    animation: dash-support-msg-in 0.22s ease-out;
}

@keyframes dash-support-msg-in {
    from {
        opacity: 0;
        transform: translateY(6px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

.dash-support-msg.is-user {
    justify-content: flex-end;
}

.dash-support-msg-avatar {
    display: none;
}

.dash-support-msg-stack {
    max-width: min(90%, 380px);
    display: flex;
    flex-direction: column;
    gap: 5px;
}

.dash-support-msg.is-user .dash-support-msg-stack {
    align-items: flex-end;
}

.dash-support-msg-bubble {
    padding: 10px 14px;
    border-radius: 16px;
    font-size: 0.875rem;
    line-height: 1.55;
    white-space: pre-wrap;
    word-break: break-word;
    box-shadow: 0 1px 2px rgba(15, 23, 42, 0.04);
}

.dash-support-msg.is-bot .dash-support-msg-bubble {
    background: #fff;
    color: #334155;
    border-bottom-left-radius: 6px;
    box-shadow: 0 1px 3px rgba(15, 23, 42, 0.06);
}

.dash-support-msg.is-agent .dash-support-msg-bubble {
    background: #fff;
    color: #0f766e;
    border-left: 3px solid #2dd4bf;
    border-bottom-left-radius: 6px;
    box-shadow: 0 1px 3px rgba(15, 23, 42, 0.06);
}

.dash-support-msg.is-user .dash-support-msg-bubble {
    background: var(--chat-user);
    color: var(--chat-user-text);
    border-bottom-right-radius: 6px;
    box-shadow: 0 2px 8px rgba(37, 99, 235, 0.22);
}

.dash-support-msg-time {
    font-size: 0.68rem;
    color: #94a3b8;
    padding: 0 6px;
    letter-spacing: 0.02em;
}

.dash-support-quickbar {
    display: flex;
    align-items: center;
    gap: 10px;
    margin: 0;
    padding: 10px 16px;
    border-top: 1px solid #f1f5f9;
    background: #fff;
}

.dash-support-section-label {
    flex-shrink: 0;
    font-size: 0.72rem;
    font-weight: 600;
    color: #94a3b8;
    letter-spacing: 0.04em;
    margin: 0;
}

.dash-support-chips-scroll {
    flex: 1;
    min-width: 0;
    display: flex;
    flex-wrap: nowrap;
    gap: 6px;
    overflow-x: auto;
    padding: 2px 0 4px;
    scrollbar-width: none;
}

.dash-support-chips-scroll::-webkit-scrollbar {
    display: none;
}

.dash-support-topic-row,
.dash-support-phrase-row {
    display: contents;
}

.dash-support-topic-btn,
.dash-support-phrase-chip {
    flex-shrink: 0;
    border: none;
    background: #f1f5f9;
    color: #475569;
    border-radius: 999px;
    padding: 7px 12px;
    font-size: 0.78rem;
    cursor: pointer;
    font-family: inherit;
    transition: background 0.15s ease, color 0.15s ease;
    white-space: nowrap;
}

.dash-support-topic-btn:hover,
.dash-support-phrase-chip:hover {
    background: #e0e7ff;
    color: #3730a3;
}

.dash-support-composer-wrap {
    padding: 12px 14px 14px;
    background: #fff;
    border-top: 1px solid #f1f5f9;
}

.dash-support-composer {
    display: flex;
    align-items: flex-end;
    gap: 10px;
    padding: 6px 6px 6px 14px;
    background: #f7f8fa;
    border-radius: 999px;
    border: 1px solid transparent;
    transition: border-color 0.15s ease, box-shadow 0.15s ease;
}

.dash-support-composer:focus-within {
    border-color: #bfdbfe;
    box-shadow: 0 0 0 3px rgba(59, 130, 246, 0.12);
    background: #fff;
}

.dash-support-composer-select {
    max-width: 108px;
    font-size: 0.75rem;
    padding: 8px 4px;
    border: none;
    border-radius: 8px;
    background: transparent;
    color: #64748b;
    flex-shrink: 0;
}

.dash-support-composer-select:not([hidden]) {
    display: block;
    border-right: 1px solid #e2e8f0;
    margin-right: 4px;
    padding-right: 8px;
}

.dash-support-composer-field {
    flex: 1;
    min-width: 0;
}

.dash-support-composer-input {
    width: 100%;
    max-height: 112px;
    min-height: 38px;
    padding: 9px 0;
    border: none;
    border-radius: 0;
    font-size: 0.875rem;
    line-height: 1.45;
    resize: none;
    font-family: inherit;
    box-sizing: border-box;
    background: transparent;
    color: #1e293b;
}

.dash-support-composer-input:focus {
    outline: none;
}

.dash-support-composer-input::placeholder {
    color: #94a3b8;
}

.dash-support-composer-send {
    width: 40px;
    height: 40px;
    border: none;
    border-radius: 50%;
    background: var(--chat-user);
    color: #fff;
    cursor: pointer;
    flex-shrink: 0;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    font-size: 0.9rem;
    transition: transform 0.12s ease, opacity 0.15s ease;
}

.dash-support-composer-send:hover:not(:disabled) {
    opacity: 0.92;
    transform: scale(1.04);
}

.dash-support-composer-send:disabled {
    opacity: 0.45;
    cursor: not-allowed;
}

.dash-support-composer-hint {
    margin: 8px 8px 0;
    font-size: 0.7rem;
    color: #94a3b8;
    text-align: center;
}

.dash-support-composer-hint a {
    color: #64748b;
    text-decoration: underline;
    text-underline-offset: 2px;
}

.dash-support-history {
    border-radius: 14px;
    box-shadow: 0 1px 3px rgba(15, 23, 42, 0.04);
}

.dash-support-history .dash-contact-head {
    background: #f8fafc;
    color: #334155;
    font-size: 0.875rem;
    padding: 12px 18px;
    border-bottom: 1px solid #eef2f6;
}

.dash-support-history summary {
    cursor: pointer;
    list-style: none;
}

.dash-support-history summary::-webkit-details-marker {
    display: none;
}

.dash-support-history-summary::after {
    content: '展开';
    float: right;
    font-size: 0.75rem;
    font-weight: 500;
    color: #64748b;
}

.dash-support-history[open] .dash-support-history-summary::after {
    content: '收起';
}

.dash-support-faq-picks {
    display: flex;
    flex-direction: column;
    gap: 4px;
    margin: 2px 0 4px;
    align-self: flex-start;
    max-width: 100%;
    padding: 8px 12px;
    background: rgba(255, 255, 255, 0.85);
    border-radius: 12px;
}

.dash-support-faq-btn {
    text-align: left;
    border: none;
    background: transparent;
    color: #2563eb;
    font-size: 0.8rem;
    cursor: pointer;
    padding: 5px 0;
    font-family: inherit;
}

.dash-support-faq-btn:hover {
    color: #1d4ed8;
    text-decoration: underline;
}

@media (max-width: 992px) {
    body.dashboard-contact-page .dashboard-main {
        margin-left: 0;
        width: 100%;
    }

    body.dashboard-contact-page .dashboard-header {
        left: 0;
    }
}